Cybera SmartNetwork^SM is an affordable, fully managed, broadband secure networking solution. Cybera's next generation SmartNetwork architecture is able to integrate any form of broadband access into a totally secure data network customized to the needs of the multi-location business customer. Unlike Virtual Private Network (VPN) solutions, SmartNetwork does not rely on the public Internet, thereby providing customers with greater security, performance, and reliability. All SmartNetwork solutions include:

• Full management with on-site installation, 24/7 monitoring, proactive response, and on-site
  maintenance
• The industry's most comprehensive service level agreement (SLA)
• A complete network solution with no hidden costs

Versatile
Through its unique architecture, SmartNetwork is able to support a broader range of customer applications than any other network solution. For each SmartNetwork connection, bandwidth can be scaled to meet the needs of current or future applications. Also, with customizable policies for prioritization of data SmartNetwork is the ideal choice for:

• Financial transaction communication for credit/debit, stored value, ATM, loan, gift and loyalty program processing
• Enterprise applications supporting inventory management, human resources, accounting,
  marketing, customer loyalty and communication
• Real-time applications such as voice over IP, video conferencing, and video surveillance
• Secure connectivity that exceeds federal and industry requirements for healthcare, government, and financial services
• IP-enabled applications including Citrix and other thin-client solutions

Affordable
No other network solution provides the value of SmartNetwork. Compared to Frame Relay and VPN, SmartNetwork is typically 50 percent to 75 percent less costly on a monthly basis. Also, when considering total cost of ownership, SmartNetwork provides the following additional savings:

• With the core routing and security intelligence built into the SmartNetwork core, the customer's
  premise equipment can be much simpler and less expensive
• Since Cybera is responsible for managing and implementing the entire SmartNetwork solution, the customer is spared the
  expense of managing several carriers and equipment vendors
• SmartNetwork's all-in-one pricing means no hidden fees or service charges
• Cybera’s 24/7 management and networking expertise reduce the cost of internal or contract IT resources

Reliable and Responsive
Cybera backs each SmartNetwork with one of the most comprehensive SLAs in the industry. Unlike other carrier SLAs, SmartNetwork's 5-part guarantee covers security, performance, and reliability over the entire network and per connection. Since its initial launch, SmartNetwork solutions have delivered overall uptime greater than 99.977%, including last mile connectivity. Although many carriers claim to provide a fully managed service, only SmartNetwork delivers proactive end-to-end service and response with the following features:

• 24 x 7 x 365 network monitoring of all connections and premise equipment with average pro-active notification within 20 minutes of any identified service interruption
• Proactive technical support and monitoring resulting in 5 times more outbound customer calls made by Cybera support personnel than inbound to Cybera’s Solutions Management Center
• Direct access to senior-level support personnel. Technicians answer the call and immediately begin Level I troubleshooting
• Dedicated project manager assigned to oversee each SmartNetwork implementation
• Customized support plans and customized interaction methodology based on business operating hours and requirements to ensure a positive, consistent customer experience for all customer locations

Customized
Cybera incorporates each customer's unique requirements to design a customized SmartNetwork solution. By integrating the widest variety of connectivity options with a tailored support plan, SmartNetwork is the best solution for multi location businesses, yet at a price they can afford. Cybera can customize the following features of any SmartNetwork:

• Last mile bandwidth ranging from 56 Kbps to 155 Mbps and higher using ADSL, IDSL, SDSL, MPLS, Wireless Broadband, Private Line, Metro Ethernet, Multi-Link MPLS, and ATM
• Options for secure Internet access for e-mail, secure Web browsing, and Web applications
• Enhanced network features for MPLS-enabled applications, policy-based forwarding, and a variety of data prioritization schemes