Support Services Overview

Dedicated Professionals Working for You
Cybera eliminates the typical burdens of networking and security through dedicated professionals committed to providing unrivaled service. Through project and business care teams, 24x7x365 live support, and support staff deployed to customer locations, Cybera’s team serves as an extension of your IT organization.

State-of-the-Art Facilities and Tools
Cybera has built the platforms and systems to deliver the highest level of customer satisfaction through state-of-the-art IP and security management tools. Our proprietary OSS tracks customer and account information over the lifecycle of your services. Through the use of proprietary systems and tools such SMART|VIEW portal, Cybera provides you current and accurate information on your network.

Proactive Customer Care
Through 24x7x365 monitoring and real-time automated testing, fault isolation is fully managed by Cybera.  Cybera’s proactive customer care strategy is based on extensive experience with customer-specific business requirements.  Using efficient trouble ticket and escalation processes and proactive management, Cybera’s team works to resolve any issue that may arise before you’re aware the issue exists. Cybera’s technicians know the right person to notify—whether at the remote site or the corporate office—through our customized interaction methodology established with each customer.  

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