Watching Your Network 24x7x365 Cybera representatives monitor every installation 24x7x365 directly from our Solutions Management Center (SMC). Cybera’s proactive customer care strategy is based on extensive experience with customer-specific business requirements. Our Solutions Management Center is located at Cybera’s headquarters and is fully staffed 24x7x65 to give every customer peace of mind that their network is being professionally managed at all times. Cybera Solutions Management technicians work directly with customers and carrier partners to improve service, troubleshoot network events, and maintain our Service Level Agreement for both network availability and network responsiveness
Network Operations Center
- Minimizes downtime by providing defense for all applications
- Saves time and money by reducing staffing requirements, training, and maintenance
- Ensures business continuity with 24x7x365 monitoring
- Accelerates speed to protection by providing rapid, cost-effective resolution of issues
- Minimizes business impact and improves security posture
Due to Cybera’s unique network architecture that centralizes intelligence in the network core, technicians at Cybera’s Network Operations Center (NOC) are able to monitor a customer’s network down to the individual circuit and customer premise equipment. With core network uptime averaging 99.98 percent month over month, transit time more than three times faster than the industry average, and network-alarm-to-customer-contact averaging 20 minutes, the results are crystal clear—Cybera delivers!
Security Operations Center
Cybera's Security Management Center (SOC) provides our customers a PCI-DSS center to securely manage their networks and security systems. Our security specialists anticipate and pro-actively respond to security risks and network services. Cybera representatives notify our customers directly within minutes of any event or interruption thanks to an automated alarm system that is a standard feature of every Cybera solution. Cybera’s technicians know the right person to notify—whether at the remote site or the corporate office—through our customized interaction methodology established with each customer
Service Features:
- Rapid event escalation
- Incident response
- Proactive administration and maintenance
- Security Operations Center (SOC)
- Network Operations Center (NOC)