- Reduces complexities and expenses of premise equipment since the routing and security intelligence are built into the core
- Eliminates the expense of managing several carriers and equipment vendors
- Reduce cost of internal or contract IT resources by using Cybera’s 24x7x365 security and networking expertise
- Supports PCI, HIPAA, and other regulatory compliance
- Saves time and money by reducing staffing requirements, training, and maintenance
Although many carriers and managed service providers claim to provide a fully managed service, only Cybera delivers a proactive end-to-end solution with full management and response at no extra cost, providing benefits well beyond standard network service offerings. With next generation architecture, SMART|NETWORK integrates any form of broadband access into a secure data network customized to the needs of the multi-location business customer.
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Security and Performance
Unlike Virtual Private Network (VPN) solutions, SMART|NETWORK does not rely on the public Internet, thereby providing customers with greater security, performance, and reliability. Cybera works with numerous broadband providers to identify business-grade connectivity options, and integrates them to provide affordable, complete coverage. Regardless of access technology, Cybera connects each site to a robust network core housed within its regional aggregation centers.
Reliable and Responsive
SMART|NETWORK is backed with one of the most comprehensive SLAs in the industry with core network uptime averaging 99.98 percent month over month and network-alarm-to-customer-contact averaging less than 20 minutes. Unlike carrier SLAs, Cybera’s 4-part SLA covers security, performance, and reliability over both the customer’s entire network and per site. Using an automated alarm system, the Solutions Management Center monitors every connection 24/7/365 and notifies customers within minutes of any network event. Cybera also includes onsite replacement of customer-premise equipment in the event of a hardware failure for the first 12 months—at no extra charge. A number of attractive options for maintenance in subsequent years are available.
Eliminating Complexity
From implementation to on-going performance, the information customers need is available. Cybera’s well-deserved reputation as the industry leader for network rollouts is supported by outstanding project management and reporting practices. Unlike large carrier billing statements that are complex and riddled with sub accounts and confusing nomenclature, Cybera’s streamlined bill is simple to read, simple to audit, and customized to the customer’s own numbering scheme for store locations.
Service Features:
- The industry's most comprehensive service level agreement (SLA)
- A complete network solution with no hidden costs
- 24 x 7 x 365 network monitoring of all connections and premise equipment with average pro-active notification within 20 minutes of any identified service interruption
- Proactive technical support and monitoring resulting in 5 times more outbound customer calls made by Cybera support personnel than inbound to Cybera’s Solutions Management Center
- Direct access to senior-level support personnel. Technicians answer the call and immediately begin Level I troubleshooting
- Customized support plans and customized interaction methodology based on business operating hours and requirements to ensure a positive, consistent customer experience for all customer locations
