Press Releases

Cybera Adds David LaFontaine as Customer Resource Group Vice President

NASHVILLE, Tenn.—December 21, 2009—Cybera®, a leading service provider of security and network solutions, today announced the addition of David LaFontaine as Vice President of Customer Resource Group. LaFontaine brings a wealth of experience in leading customer retention and growth initiatives.

In his new role as Vice President of Cybera’s Customer Resource Group, LaFontaine will lead both customer retention and growth objectives through integrating efforts of the Account Management and Customer Solutions teams. LaFontaine will report to Cybera’s President and CEO Cliff Duffey.

“Cybera’s growth will benefit from David’s extensive experience in account management and we are pleased to have him join our executive team,” stated Duffey. “David’s track record of success with high-growth companies will help us capitalize on our goal of providing customers with the highest levels of service.”

By providing customers with a dedicated resource for ongoing account management, Cybera’s Customer Resource Group ensures the highest level of service over the lifecycle of the solution. This is accomplished through involvement with all aspects of the customer experience including sales, orders, support, relationship development and business reviews. 

Previously, LaFontaine served as Vice President of Account Management and Training for Investment Scorecard, where he was responsible the account management of more than 720 enterprises. Following Investment Scorecard’s acquisition by Informa Investment Solutions, LaFontaine led its client development organization, where he was instrumental in growth and increased retention across multiple business units with more than 1,400 clients. He has also held senior management positions with Ticketmaster Online-City Search and Progeny Marketing Innovations. LaFontaine earned a bachelor’s degree from the United States Military Academy at West Point.

“I look forward to leveraging my experience to contribute to the growth strategy of Cybera,” said LaFontaine. “It’s exciting to become a part of Cybera’s high caliber team and its outstanding reputation in the industry.”

About Cybera

Cybera is the leading provider of cloud-based security and network solutions to enterprise customers in the retail, restaurant, convenience/petroleum and healthcare industries. Cybera’s hosted security applications greatly reduce the upfront and overall cost of network security by eliminating the need for expensive on-site equipment and software. Cybera’s solutions are sold as a monthly service to companies ranging from small businesses with ten of locations to large, multi-national corporations with locations numbering in the tens of thousands. Cybera has been named to the Inc. 5000 for three consecutive years, the Deloitte Fast 500 and has won numerous industry awards. To learn why businesses trust Cybera for their security and networking solutions, please visit www.cybera.net or call (866) 4CYBERA.

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