The position of Network Technician II supports the daily maintenance and/or installation requirements of all Cybera customers for data, email, and web related products.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to, working with LEC’s, IXC’s, vendors, internal departments, and customers to troubleshoot and isolate facility based customer and network related troubles.  Monitor customer and network alarms and take appropriate actions to proactively resolve troubles.  Utilize the OSS system to document all activities and actions as they happen.  Follow prescribed escalation policies to ensure customer outages are resolved with the appropriate time frames. 

Experience:

• 2-4  years direct telecommunications industry, IT, or networking experience
• Minimum of 1 year of experience in a direct customer support environment
• Previous 24X7 maintenance or Network Operations experience
• Knowledge of bell operating and escalation procedures and standards
• Knowledge of Customer Premise Equipment such as Routers & CSU/DSU’s
• Understanding of and experience with the following technologies; MPLS, ATM, IP.
• Understanding of: VPN, SNMP, VoIP
• Experience with Cisco, and Juniper Core Routers a plus
• Experience with some of the following:  DAC’s, MUX’s, or remote testing equipment
• Knowledge or familiarity with physical layer testing & standards for DS0’s & DS1’s
• Experience troubleshooting layer 1 xDSL problems with Carriers and/or ILECs
• Experience with an industry standard telecom ticketing system such as Remedy
• Proficiency with Microsoft Word, Excel, Access & Microsoft Visio

• Superior interpersonal skills, ability to work well with others
• Excellent oral and written communication skills
• Detail oriented organizational skills
• Analytical problem solving skills
• Adaptability, flexibility, and creativity
• Mature professional attitude